Política de reembolso
Return & Refund Policy
Effective Date: January 1, 2025
Business Name: Primos Tire Repair Shop
Address: 16300 SW 137th Ave, Unit 110, Miami, FL 33177
Phone: (786) 609-4089 | (786) 568-6410
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1. General Policy
At Primos Tire Repair Shop, customer satisfaction is our top priority.
Due to the nature of our business — involving tire repairs, mounting, and installation services — most services and labor fees are non-refundable once performed.
However, we stand behind our workmanship and will always inspect and correct any verified issue related to our service quality.
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2. Returns on Tires
We accept returns on new, unused, and unmounted tires within 7 days of purchase, provided that:
• The tire(s) have not been installed, mounted, or damaged.
• The original receipt or proof of purchase is presented.
• The item is in resalable condition.
Once approved, refunds are processed using the original payment method within 5–10 business days.
Used tires, clearance items, and installation fees are final sale.
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3. Service Guarantee
If a repair or service was not performed correctly due to a verified workmanship issue, we will:
• Inspect the vehicle and service performed.
• Offer a free correction or in-store credit at our discretion.
Refunds are not available for labor or service time once completed.
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4. Non-Returnable Items
• Used tires
• Installed or mounted tires
• Labor, service, or balancing fees
• Discounted or promotional items
• Gift cards or deposits
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5. How to Request a Return
To initiate a return or inspection request:
• Contact us via phone at (786) 609-4089 or email primostirerepairshop@gmail.com (replace with your real one).
• Include your receipt, name, and reason for the request.
• Returns must be approved before bringing items back.
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6. Damaged or Defective Products
If you received a product that is visibly damaged before installation, please contact us within 48 hours of purchase.
We will inspect the item and, if applicable, replace it or issue a store credit.
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7. Warranty Disclaimer
All used tires are sold “as-is” with no expressed or implied warranty.
New tire warranties are covered by their manufacturer’s policies, not by Primos Tire Repair Shop.
We will assist customers in contacting the manufacturer for warranty claims when possible.
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8. Legal Limitation of Liability
Primos Tire Repair Shop is not liable for:
• Pre-existing damage to tires, rims, or vehicles prior to service.
• Damages or accidents occurring after installation unrelated to workmanship.
• Customer misuse, underinflation, overloading, or neglect of proper maintenance.
All liability is limited to the original purchase price of the service or product.
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9. Dispute Resolution
Any disputes related to services or refunds shall be handled under the laws of Miami-Dade County, Florida, and resolved through small claims court or mediation.
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Contact Information
For refund or return requests:
Primos Tire Repair Shop
(786) 609-4089 | (786) 568-6410
primostirerepairshop@gmail.com
16300 SW 137th Ave, Unit 110, Miami, FL 33177
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at primostirerepairshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at primostirerepairshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at primostirerepairshop@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at primostirerepairshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at primostirerepairshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at primostirerepairshop@gmail.com.